Frequently Asked QuestionsHow to get the search results you want Questions related to purchasing How to use the web siteHow do I sign-in/log-in?
There is a button (towards the
right) in the menu at the top of every page that says ‘log
in’. Clicking this will allow you to log-in to Taproot Video.
You have the option of logging-in using your Google+,
Facebook, or Amazon account. Alternatively you can create an
account to authenticate with Taproot Video.
I clicked on the 'Login with
Amazon' button but nothing happens. What should I do?
The Amazon Log-in functionality stores some information in browser 'cookies' and this issue can occur when the information in the cookie is stale. Try this: Go to Amazon.com and log out of Amazon. This will clear the stale information. Then return to Taproot Video, and log in again. You should see a dialog prompting you to log into your Amazon account. So far this work-around has been the magic ticket for all the folks who had this challenge. Do you have an organized Home
Schooling curriculum available?
We are developing a video home school plan, filming new
classes even now, and hope to have a 9 month art curriculum
available soon. Until then, may we suggest Marilyn’s book,
Creative Crafts of the World – 15 lesson plans for teaching
Folk Art which is available now at www.taprootfolkarts.com/ccwbook
Returns policy
Your complete satisfaction is guaranteed. If you are not
pleased with your DVD for any reason, return the item within
90 days for an exchange, credit or refund. If the item is
damaged, please notify customer service.
Notification of any
issues must occur within 10 calendar days of the original
purchase.
We do not accept returns for downloaded material. However, if you are experiencing technical difficulties, please contact customer service. I would like to update my
credit card on file.
Taproot Video does not store your credit card information. If
you pay with Amazon, you can update your payment information
on the Amazon web site. Go to 'Your Account' on the Amazon web
site and click on 'Manage Payment Options' or 'Add a Credit or
Debit Card'.
If on the other hand, you pay Taproot Video directly, using a credit- or debit card you will have to enter the card number for each purchase, because Taproot Video does not store (or even receive) credit card numbers. I forgot my password. How do I
retrieve it?
If you use a Taproot Video account you should try to log in
normally (using the 'Login with Taproot' button). The dialog
prompting you for you e-mail address and password does have a
link 'Forgot password?' under the password field that you can
use to reset your password. Instructions for resetting your
password will be e-mailed to you after you entered the e-mail
address of your account.
If you use a third party account (Google+, Facebook or Amazon) to log into Taproot Video, you will need to follow their instructions to reset the password at their own sites, I would like to change my
password.
If you use a Taproot Video account to authenticate, you can
use the reset password page to
change your password.
If you use a third party account, please follow the directions from Google, Facebook, or Amazon for how to change your password. Taproot Video does not store your password for these accounts. Where can I find the class
discussion?
Once you are logged in, and you
are on a class’s page, scroll down below the video window, and
4 tabs will be seen below the star rating for the class. One
of these is labeled ‘Discuss’. Here you can leave comments,
questions, etc. Only other students who have purchased the
class will be able to see this section.
Do I have to use my real name
when leaving a review?
Not if you don't want to. You can
choose an arbitrary nick name when you sign up with Taproot
Video. All reviews and comments will be attributed to this
nick name, not your real name.
I think I saw one of your
classes posted on someone's site. What should I do?
Wow, good eye! It would help us ever so much if you could
contact us with an email at customer service
How to get the search results you wantHow does search work on Taproot
Video?
Searches always return a list of
classes that match your search term(s). It searches in the
names of instructors, the titles of the classes, the
biographies of the instructors, the descriptions of the
classes, and the materials listed by each class to determine
which classes you may be searching for. However, it does not
weigh each of these equally, paying more attention to
instructor names and class titles than materials, for example.
You can change this in the search settings. Searches are
always case insensitive; it does not matter whether you use
upper- or lower case letters in your search terms.
I am getting too many results.
How can I narrow them down?
There are two techniques to get fewer and more specific search
results: the search settings and using 'search phrases'. You
can access the search settings by clicking on the settings
button
on the search results page. You probably know in which
category you would expect your search term to occur. Give that
category high relevance and give low relevance to all other
categories (or uncheck them to completely ignore those). You
can also uncheck 'Support approximate matches' if you are
certain of the spelling of your search term.
You can also use search phrases: everything included in quotation marks is considered a search phrase. The terms in a search phrase must occur in the order you specify and without any other words in between them in order for a phrase to be matched. For example, when you use the phrase "tablet weaving", it will find a class that talks about 'tablet weaving' in its description, but it would not find it if the description talks about 'weaving with tablets' or '... use a tablet. While weaving...'. Searching for tablet weaving without quotes would include the classes in the results in all three cases. Search does not find what I am
looking for. How do I broaden the search?
Please check the search settings (click on the search settings
button
on the search result page) and make sure all checkboxes
are checked. Taproot Video remembers the settings from you
previous search. You should also make sure that the relevance
for the category of information you're searching for is set to
high (and set to low for all other categories). When search
fails you, you can always fall back on human intelligence and
contact Taproot
Video support. We are there to help.
What are the wildcard
characters and how do I use them?
Taproot Video supports wildcard
searches like many search engines such as Google, Bing, etc,
but in a somewhat limited form. You can use the wildcard
characters '*' and '?' to represent a part of the search term
that you don't know. '?' represents a single unknown character
and '*' represents a sequence of unknown characters. So, when
you search for 'f?rm', the search will return classes that
mention either 'form' or 'firm' or 'farm' in the title,
description etc. Similarly, when you search for 'ta*', the
search will return classes that mention either 'tablet' or
'task' or 'tail'.
Questions related to purchasingWhat if I want to buy more than
one class at a time?
There is no limit to the number
of classes you can purchase.
Why do I receive two e-mails
about my order? Am I being charged twice?
Relax. You are not charged twice. This happens only
when you use Amazon to pay for your class(es) and is a
peculiarity of the Amazon system. Amazon will send you a first
email as soon as you have initiated a payment; this is
not a payment. Only once you actually have the class ‘in your
hands’ does Amazon take the payment. The second email confirms
the transaction has happened. It is important to note that,
when a DVD is ordered, you will not be charged (nor get that
second email) until the DVD is at the Post Office and on its
way to you!
Will my credit card be charged
as soon as I purchase a streaming class?
Yes, since the class will be
available to you immediately.
Will my credit card be charged
as soon as I order a DVD?
No. A ‘hold’ for the purchase
price will be placed on your credit card, but the card will
actually be charged once the DVD is in the mail and on its way
to you. In spite of this delay in charging, you will be able
to watch the ‘included’ streaming functionality of that class
right away.
Do you ship orders overseas?
Yes. We are able to ship DVDs to
international addresses, but international customers can
purchase streaming video directly from our site.
How do I know that my credit
card is secure when I order from your website?
Taproot Video actually never receives your credit card
information. All credit card processing is performed by Stripe or Amazon on behalf of
Taproot Video. Your credit card information is always sent
directly to the payment processor and never to Taproot Video.
Additionally, we use industry standard Secure Sockets Layer
(SSL) encryption to protect all information submitted to
Taproot Video.
Why is sales tax added to the
shipping and processing on my order?
The individual states tell us
that we must tax shipping and processing charges. This is not
a company policy but a state requirement.
I ordered a class to be
streamed and was prompted for my street address. Why do you
need my address if all I’m ordering is a streamed class, not a
DVD?
The address is required to
calculate if (and now much) tax we need to charge. The address
is not stored in this case.
What forms of payment do you
accept?
Taproot Video accepts payment via credit and debit cards
(using Stripe as payment
processor) and also through Amazon Payments. In both cases
your payment information is only sent to the payment processor
and never processed by the Taproot Video server.
Why do you offer different
purchase options for different classes?
Taproot Video is a cooperative of
instructors and each instructor can choose how they would like
to offer their classes.
Questions about streamingHow can I make sure that I will
be able to view a streaming class before I purchase it?
View the preview for the class on
the same device that you plan to use to watch the full class.
You will be able to view the full class if you can access the
preview.
I purchased a class yesterday.
How do I get to it today?
Just click on the button that
says ‘Purchased Classes’. This will take you directly to the
page listing all the classes you have purchased, if you are
already logged in. Otherwise it will prompt you to first log
in and then take you to that page.
My video is stuttering. What
should I do?
This is cause by congestion in
your internet connection. This often is a temporary situation
and we recommend you stop the video, let it load a while, and
start playing it again from the beginning. It should play
smoothly now.
When I stream my class, I can
watch it all the way through with no problem, but the progress
bar at the bottom won’t let me move the button and decide what
part of the movie to see. Why?
You are using Google Chrome. This
is an issue specific to this browser. Please consider using
another browser if this functionality is important to you. We
are working on making this functionality available in Chrome
in a future release.
How about international class
streaming?
Your classes should stream for
you no matter where in the world you live. All credit card
charges are automatically transacted in U.S. dollars.
Can I watch my videos on an
iPad or tablet?
Yes, our video site was built to
work on all iPads and Android tablets. Layouts, scrolling or
displays may vary depending on the device you have.
Can I watch my videos on my
iPhone or smartphone?
Taproot Video does not recommend accessing the site from a
smartphone. We are planning to optimize the site for
smartphone access in the future. Please email customer service
if this support is important to you.
Is Internet Access Required?
An Internet connection is required. We recommend that you have
a good broadband or network connection for the optimal
experience watching the videos.
Troubleshoot issues with Video
Check to make sure you can view videos on Youtube with the
same device and browser you are using to take these courses.
We also recommend you visit our browser compatibility
test page
What about if I have dial-up
Internet?
Your dial-up connection should
work, if you already can view other videos online. As they
say; ‘your mileage may vary.’ It won’t be ideal in any case,
we recommend you purchase the DVD and don’t rely exclusively
on the streaming functionality at all.
Questions about e-booksCan I download the e-books?
The e-books on Taproot Video are distributed
as PDF files and can be downloaded and opened on any computer with
Adobe Acrobat Reader.
Can I print the e-books?
Yes, individual pages or the entire PDF can be
printed for your own personal use.
How do I view the videos that accompany
some of the e-books?
Links are provided within the chapters in
the relevant PDF to each of the video files. The video files are
stored in a public location which allows them to be viewed online or
downloaded and viewed offline. A link is also provided to the entire
folder of videos on the Taproot Video information page that you
can view once you have completed your purchase.
DVD orders and shippingI just ordered a DVD, but I
want to see the class now – not wait for it to arrive in the
mail.
For many classes the DVD is sold
in combination with 30 days of streaming. You can watch these
classes immediately after your purchase, no need to wait.
I live outside the US and I
know my TV uses a different “system” than in the US. Will I be
able to play the DVD I buy from Taproot Video?
The DVDs we produce are not restricted by region, that
is to say they will play in any region, no restriction due to
that.
However, there are different standards for TVs in the world. In North America people use the NTSC standard TVs, in Europe they use the PAL standard, and there is a third standard called SECAM. See e.g. Wikipedia for more details. This applies to broadcast TV, but also has an impact on playing DVDs because a DVD supports only one of these standards. Taproot video produces NTSC DVDs. These days many DVD players are capable of converting from one standard to another on the fly, and some TVs can accept multiple standards as inputs. A customer with equipment that can play NTSC DVDs will not have problems anywhere in the world, and this applies to almost all DVD players attached to computers. There should be no problem playing our DVDs on your computer. How long does it take to
receive my DVD?
DVDs take between 7-10 business
days to ship to addresses in the continental USA and Canada.
Customers in Alaska, Hawaii, and U.S. Territories should
expect delivery times of 3-5 weeks. Shipments to other
countries may take up to 2 months, but arrive considerably
faster at most destinations.
How do I know if you received
my DVD order and when it has shipped?
You will receive an email
confirmation when we receive your order and, we ship DVDs
within 1 or 2 business days of receiving the order.
Technical questionsWhat Browsers do you support?
We recommend you use the latest version of Firefox (on Windows
and Linux computers) or Safari (on Macintosh computers).
However, Taproot Video supports the three most recent releases
of the major browsers (Firefox, Chrome, Safari and Internet
Explorer) on Windows, Linux and Macintosh.
Taproot Video support version 8 and later of iOS for viewing on iPads and version 4.4 and later of Android for viewing on Android tablets. Recommended Technology
PC system requirements (Windows):
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Ajarak cloth; Gujarat, India:
block-print and block-resist dye patterning, natural dyes
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